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Covid-19 Update

We are now at Level 2 meaning all products are able to be sold, delivered contact-less with no signature required. We are back to our usual same day, or next working day dispatch for the majority of orders. However delivery times are still longer than normal. Courier companies advise to allow at least 5 to 7 days  for most regions.

Important: Our normal, speedy 1 to 3 working day delivery times temporarily do not apply. 

We appreciate your patience. Although we are doing everything under our control to speed up your order getting on the way, with same day or next working day for dispatch of orders, the couriers are still experiencing higher than Christmas-level demand.

Delivery times are expected to improve in Level 2, but for now, please be patient and allow extra time. Note that the courier companies have advised there is nothing that they (or we) can do to speed up delivery once your parcel is in transit.

Track and trace: You will be emailed your tracking details once your order has been packed. The shipping email tells you the courier company, and your tracking reference. To track your order once in transit: Enter your tracking reference number from your shipping email, in to the courier company website directly: either CourierPost > or Toll >

Payment and delivery: Orders can be placed online only during Level 2. Click and collect is not available. We are working with our courier partners to limit contact using contact-less delivery with no signature required.

Support: Our support staff are still here, some working remotely, available by live chat 9 till 5, email or phone. If there's anything we can do to further assist please don't hesitate to get in touch. As we're experiencing higher than normal demand for support, live chat and email are the fastest ways to get in touch.

We hope you and your loved ones (both two or four-legged), are keeping safe and well. We are here to support the health and welfare of your animals. 

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  • Lotus Instant Hand Sanitiser - 1 Litre

    Lotus Instant Hand Sanitiser - 1 Litre


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