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0800 ALL GROOM (0800 255 476)

100% NZ owned and operated

Delivery Information

Check the latest Covid-19 update here before you order. Not all delivery information below applies during Covid-19 restrictions.

    How much does shipping cost?

    AllGroom ships all orders based on the total order weight which is calculated at checkout.

    Most orders under 10kgs have a maximum standard shipping of $5 nation-wide (or $9 for rural).

    Smaller, lighter items may have shipping charges under $5 (after you enter your address, the shipping will be shown, before you pay).

    Heavier orders or larger volume products (typically bulk shampoos, dryers, tubs, tables & heavy orders 10kg+), will require additional shipping & handling, which will be shown when you checkout, before you pay, and is based on the total weight of your order. 

    Rural deliveries have an additional $4 charge.

    We currently ship to New Zealand addresses only. Please ensure the delivery details you provide are for a physical location and not a PO Box.

    Can I cancel my order after it's been placed?

    Please check what you order is what you want. You cannot cancel an order once it has been placed. If you have had a change in circumstances please get in touch asap before your order has been shipped.

    How long will it take to receive my order?

    Check the latest Covid-19 update here before you order. Not all delivery information below applies during Covid-19 restrictions.

    Most orders received by 2pm on a normal working day (Monday to Friday), will be packed & dispatched the same day, excluding public holidays.

    Occasionally a larger or heavier item like a tub, table or bulk shampoo, may leave us the next working day.

    If you have a special or urgent delivery requirement, please contact us before you place your order. 

    All items shown in-stock on the website are physically here in New Zealand, in stock, and on hand, ready to ship.

    Usual delivery time is overnight to 2 working days for smaller items, or 2 to 4 working days for bulk items such as tubs, tables and bulk shampoo. 

    Rural delivery may take an extra 1 to 2 working days depending on your local driver's schedule.

    We ship every week-day, so orders placed on weekends or public holidays will leave us on Monday (or the next working day).

    I only received some of the items in my order

    If you ordered a larger / heavier item along with smaller items in the same order, we may send the smaller items by courier, and the larger items by truck, so they may arrive separately (the smaller items will often arrive first). You can tell by whether you received one or two (or more) ticket or parcel numbers when we emailed your shipment details, but if you want to double-check, please contact us.

    If you didn't have any larger / bulkier items in your order, everything should have been sent at the same time, so please contact us with your order or invoice number and we'll investigate.

    Do you ship overseas?

    We currently accept orders from New Zealand and deliver within New Zealand only.

    Do you deliver to rural addresses?

    Yes, we do. You must select rural delivery when you checkout however, otherwise your goods won't be shipped, or will be returned to us, as rural deliveries use a different service. Rural deliveries have an additional $4 freight charge and can take 1 to 2 extra days to arrive.

    I haven't received my order

    Please check the usual delivery times above first. If you haven't received your order within those times, please contact us and we'll run a track and trace, and provide you with an estimated time / date of arrival. Please put your order number in the subject line. 

    When will the item I want be back in stock?

    As we source our products direct from suppliers all over the world, and we place orders frequently for most items, please contact us if a product you want is out of stock and we'll be able to provide you with an idea of the availability date. Make sure to also enter your email address and click 'notify me' on the product page so you get an email as soon as it arrives.  

    I made an error on my order, can I get a refund?

    Your order is charged in full when you place the order at checkout. This includes any freight and taxes (GST) charged. Whoever placed the order is responsible for ensuring all details are correct.

    As we are unable to change delivery details after an order is placed, please make sure all delivery details are correct. If you entered incorrect delivery details we cannot refund if the order is delivered to that address, even if it was entered wrong, if it matched the address given when the order was placed. For other errors, refund or return requests, please check the Returns page for help.

    Order fulfillment: I ordered an item that was in stock, but now it's out of stock

    While we do our best to keep our stock levels up to date on the website, sometimes there can be a difference between the website and physical stock on hand. In the case where an order cannot be fulfilled due to no physical stock - but the product was showing as in-stock online when you ordered - we'll let you know asap by email.

    If you have placed an order with multiple items and one (or more) of those items are out of stock, the rest of your order will still be sent (so all 'in-stock' items will be sent) and you can choose to either receive a credit for the value of the 'out of stock' item/s or if it's not too long to wait, we can send you the other product/s when our next order arrives.

    Can I pick up my order?

    No, sorry, to keep costs down we don't have retail premises. We are an online business only. That allows us to keep operating costs and overheads low so we keep our prices low.

    How do I track my order?

    Once your order has been shipped you will receive an email from us confirming your shipping carrier and tracking number. Copy and paste the tracking number, then go to the carrier's website, below. Note that you will not get any results showing until your order has physically been collected from us by the courier company. If your order has been collected but you don't get any results coming up, you may need to delete any spaces in the tracking number, however if you get stuck just contact us and we'll track your order for you asap.