Customer Services: 021707639 

100% NZ owned and operated

Delivery Information

How much does shipping cost?

AllGroom ships all orders based on the total order weight which is calculated at checkout.  Orders up to 10kg will incur a maximum shipping charge of $5.00 nation-wide. 

Heavier orders (typically shampoos 10kg+) will require additional shipping & handling which will be charged accordingly at checkout.

Rural deliveries will incur an additional $4.00 charge.

We currently only ship to New Zealand addresses. Please ensure the delivery details you provide are for a physical location and not a P.O. box.

How long will it take to receive my order?

All orders received before 2.00pm will be processed, packed & dispatched that day.

Since all "in-stock" items are held on hand, you should receive your order within 2-3 working days (North Island) and 3-5 days (South Island) in New Zealand. Rural deliveries will take an additional 1-3 working days to arrive.

Do you ship overseas?

We currently accept orders from New Zealand only.

Do you deliver to rural addresses?

Yes - to ensure you receive your order, you must select rural delivery at the checkout so your goods are handed to the correct courier service. Rural deliveries will incur an additional $4.00 freight charge. Rural deliveries will take an additional 1-3 days to arrive.

I haven't received my order

If you haven't received your order within the specified time allowance above, contact us at and we will be able to provide you with an ETA. Please put your order number in the subject line.

As we source our products direct from suppliers all over the world, contact us and we will be able to provide you with an approximate availability date.

Other Information

Your order is charged in full when you place the order at checkout. This includes any freight and taxes (GST) charged. 

The individual who places the order on this website is responsible for ensuring all delivery details are correct. As we are unable to change delivery details once an order is placed, please make sure all delivery details are correct. 
AllGroom will not provide refunds if an order is delivered to the wrong address due to being provided incorrect delivery details.

Order Fulfillment

While we endeavour to keep inventory levels up to date, there may be minor discrepancies between the website and physical stock on hand. In the case where an order cannot be fulfilled due to no physical stock (and if a product is shown as "in-stock"), you will be notified via e-mail. If you have placed an order with multiple items and one (or more) of those items are out of stock, the rest of your order will be fulfilled (i.e. all 'in-stock' items will be sent). You will be notified via e-mail and can choose to receive a store credit for the value of the 'out of stock' items or agree to be sent the item when it is available.

Can I pick up my order?

No - we are an online business only and have low shipping rates with speedy delivery times nation-wide. Operating as an online business allows us to reduce overheads and offer the lowest possible prices on grooming supplies.

How do I track my order?

Once your order has been shipped you will receive an email from us confirming your shipping carrier and tracking number.

Copy your tracking number from the email (you may need to remove spaces) and select your carrier below: